Role: Regional Service Manager
Location: Witham, CM8 3TH
Hours: 40 hours per week | between 08:30 and 17:00 Monday to Friday
Salary: Up to £64,000 pa DOE
Are you a confident and people-focused leader from the HGV or commercial vehicle aftermarket sector? Do you thrive in fast-paced, operational environments and enjoy developing high-performing service teams?
We’re looking for a Regional Service Centre Manager to take overall responsibility for the performance, safety and growth of our Service Centre operations, leading admin, workshop and field service teams to deliver best-in-class aftersales support.
What you’ll do
- Lead the day-to-day operation of Service Centre teams, ensuring excellent customer service, quality and efficiency
- Take full ownership of Health & Safety, environmental and quality compliance across your region
- Drive service performance through KPI management, continuous improvement and cost control
- Build strong relationships with customers, acting as a senior point of contact and championing customer experience
- Manage budgets, resource planning and labour utilisation to meet profit and revenue targets
- Develop, coach and inspire your teams – creating a strong culture of engagement, accountability and teamwork
- Support service growth by identifying opportunities to improve processes, productivity and commercial performance
What you’ll bring
- Proven experience in a similar leadership role within the HGV, truck, commercial vehicle or automotive aftermarket sector
- Strong operational leadership skills with experience managing multi-disciplinary teams
- Confidence managing budgets, performance metrics and operational compliance
- A solid understanding of Health & Safety and quality standards in a workshop or service environment
- Excellent communication and decision-making skills, with the ability to build trusted relationships
- Willingness to travel extensively across the UK in support of teams and customers
Apply now and play a key role in shaping the future of our regional aftersales operations.
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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